Frequent Flyer – Which Airline was the Best?
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On our trip to the United States for the Luxury Real Estate Conference and Annual Awards we travelled a lot. Christine Watson, Simon Turner and I travelled on six (6) different Airlines throughout our journey and some were great and some were way behind the pack. The airlines that we travelled on were:
V Australia, Qantas, United, US Airways, Delta and Virgin America
There were some airlines that were willing to go to any length to make us comfortable and feel welcome and some didn’t try at all. Our perception of each airline was created from the time we checked in to the time we disembarked and the biggest difference by far was the friendliness of staff from each airline.
The standout airlines were V Australia and Virgin America. Not only did they have brand new aircraft which were fitted out to the highest standard but they were very friendly and helpful at every point and the service was first class. There was never a problem in helping and it was an absolute pleasure to fly with them.
So who was the worst? It’s hard to pick a clear worst so I have awarded that prize equally to three (3) airlines – United, Delta and US Airways. They were all let down by older aircraft and staff that simply didn’t want to be there.
None of the last three (3) welcomed people onto the aircraft or thanked passengers as they disembarked. Their dress left a lot to be desired and the overall experience was not pleasant. On one flight with United two of the flight attendants were loudly expressing their negative thoughts about their employer and as a passenger this didn’t help to comfort me or make me feel welcomed.
In short it really didn’t take much for the two winners to stand out from the rest of the pack – they smiled, were helpful and they complimented their new aircraft. All that it would have taken for one of the last three (3) to stand out was to be friendly and smile – that costs nothing and regardless of the age of their aircraft would have created a totally different impression.
When I’m next in the United States it will be easy to choose which airline to fly with.
Michael Marquette on +61 433 170 170
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Michael,
Couldn't agree more. In fact, the flight I had from Vail to Denver, had only one cabin crew member (which is normal for this sized plane), however, she sat and played with her iphone the whole time. Occasionally she walked the aisle to see that we hadn't passed away in our seats! I wish I could be paid to sit down all day and do nothing! The flight took 50 minutes. The drive takes 1 hour 30 minutes. I know what I will be doing next time – it is far more pleasurable in a car, taking in the magnificent scenery.
Most businesses aspire to be like their counterparts in America. Thank Goodness V Australia hasn't.
Many chapters of many books could be written re travel horror stories!
Regards,
Simon
Simon Turner BA MA MAICD
Co President
International Luxury Real Estate Broker
The Most Viewed Luxury Real Estate Web Site in Australia
Winner Best Luxury Real Estate Brand (Integration) 2009
Australian Mobile 0433 116 161 | International Mobile +61 433 116 161
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simonturner
NOTICE: The information contained in this email is confidential. If you are
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Many chapters of many books could be written re travel horror stories!
Regards,
Simon
Simon Turner BA MA MAICD
Co President
International Luxury Real Estate Broker
The Most Viewed Luxury Real Estate Web Site in Australia
Winner Best Luxury Real Estate Brand (Integration) 2009
Australian Mobile 0433 116 161 | International Mobile +61 433 116 161
Australian Phone 1300 737 778 | International Phone +61 2 9004 7246
Australian Fax 1300 767 926 | International Fax +61 2 8088 7416
International Head Office Citigroup Centre, Level 39, 2 Park Street, Sydney
NSW 2000
Melbourne Office Rialto South Tower, Level 27, 525 Collins Street, Melbourne
VIC 3000
Brisbane Office Riverside Centre, Level 18, 123 Eagle Street, Brisbane QLD
4000
Postal Address PO Box 28, Potts Point, NSW 1335, Australia
Website marquetteturner.com | Skype simon-marquetteturner | Twitter
simonturner
NOTICE: The information contained in this email is confidential. If you are
not the intended recipient, you may not disclose or use the information in
this email in any way and should destroy any copies. Marquette Turner
Corporation does not guarantee the integrity of any emails or attached
files. The views or opinions expressed are the author's own and may not
reflect the views or opinions of Marquette Turner Corporation.
QP please think of the environment before printing this email